Frequently Asked Questions

Q: Can I cancel my booking?

A: Yes - please refer to our terms and conditions.

Q: Can I book for more than 8 passengers?

A: Yes it is possible for us to cater for larger groups of more than 8 passengers. Please call us to enquire for prices and bookings.

Q: How early do I need to book my taxi?

A: We recommend you book a taxi a minimum of 24 hours in advance, if it is shorter than 24 hours please call us and do not book online as we may not have availability, any bookings over 24 hours can be booked via the website.

Q: Are your prices per vehicle or per person?

A: All prices are per vehicle.

Q: Are there any hidden charges?

A: No. The price you see is the price you pay. Credit card surcharges, if any, are shown upfront before you book online.

Q: Are you a licenced company?

A: Yes, we are registered by our local council.

Q: What types of vehicles do you use?

A: We have a range of vehicles ranging from Saloons, Estates, Executive's, MPV's, and MPV+ vehicles which can cater for upto 8 passengers.

Q: How long have you been in business?

A: Our management team have been in the passenger logistics and transportation business for over 15 years.

Q: What airports do you cover?

A: We cover all major London Airports which include Heathrow, Gatwick, Stansted, Luton and London City Airport..

Q: Can I pay in cash?

A: No, we only take payment via credit or debit cards.

Q: Can I pay by credit or debit card?

A: Yes, you can use any type of credit or debit card including Amex.